Refund Policy

Our policy, in compliance with current regulations, is to grant you the right to return any item purchased in "Lotus Hair Europe S.L" within 15 calendar days from the date of receipt.

To make the return, the product must be in perfect condition, with all the labels attached, in its original packaging and with any other promotional product included. Like when you received it, without having been used or manipulated.

For the management of returns, the customer will send the package with the courier company of their choice and postage at their expense.

For the processing you should contact "aline@lotushaireurope.com"

It is important that when packing the item there is no damage to the original packaging.

Once the product has been received in our warehouses and after checking its status, the amount will be reimbursed through the payment method used in the purchase, within a maximum period of 15 working days after the notification of withdrawal.

If the exchange or return comes from Ceuta, Melilla, the Canary Islands or International, both the return costs and the customs and local taxes will be the responsibility of the client.

If the product does not correspond to the order made by the customer, "Lotus Hair Europe S.L" will bear all expenses. To carry out any management it will be necessary to present the original purchase invoice issued by "Lotus Hair Europe S.L". No shipment of merchandise will be made until the item to be returned has been received in our warehouse and it has been verified that it returns in perfect condition. Once we have contacted the customer, we will proceed to collect the product, totally free, and the incident will be processed.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method in 15 working days. Please remember it can take some time as well for your bank or credit card company to process and post the refund too.

Nuestra política, en cumplimiento de la normativa vigente, es concederle el derecho a devolver cualquier artículo comprado en "Lotus Hair Europe S.L" dentro de los 15 días naturales siguientes a la fecha de recepción.